1. Customer-to-Vendor Direct Transactions
Factorahub does not collect event booking deposits, venue rentals, advance payments, or stage fees from customers on behalf of vendors. All commercial contracts and monetary payments are executed directly between the customer and the service vendor. Therefore, any booking cancellations, date modifications, advance refunds, or disputes must be settled directly according to the individual vendor's signed contract.
2. Free Launch Vendor Listings
Initial vendor listings on Factorahub are 100% free of charge. Since zero fee is assessed for the creation of Free Launch profiles, no monetary refunds apply to the free listing tier. Vendors may deactivate or delete their profile at any time by contacting support.
3. Future Fixed-Period Subscriptions (Phase 2)
When paid listing enhancements and subscription tiers become available in Phase 2:
- 7-Day Trial Window: New vendor subscriptions will include a 7-day initial satisfaction window from activation date. If the merchant requests cancellation within 7 days, a full refund of the plan fee will be processed.
- Pro-Rata Policy: Subscriptions cancelled after the 7-day period will remain active until the end of the billing cycle; no partial-month refunds are provided.
- Payment Method: Approved refunds will be credited back to the original source bank account or UPI handle within 5 to 7 working days.
4. Advertising & Sponsored Placements
Sponsored category banners and home carousels are custom scheduled digital inventory. Once an advertising placement has gone live for its scheduled flight dates, fees for that active period are non-refundable.
5. Contact for Cancellation Inquiries
To request listing deactivation or discuss subscription billing, please reach out to our billing desk at [email protected] with your registered business name and phone number.